1. Delivery within Bulgaria
We deliver across Bulgaria, including to our showrooms in Pleven and Sofia if you’d prefer to collect your order in person. Delivery and installation are coordinated directly with our team once your order is confirmed.

2. Delivery across Europe
We regularly ship to customers across Europe, including Spain, Austria, Malta and France. For deliveries within the EU, all applicable taxes are included in the price you pay at checkout. For deliveries to the United Kingdom, please note that import duties, taxes and customs clearance are the responsibility of the recipient and are not included in our prices; customs processing may also affect delivery times. If you’re ordering from outside Bulgaria, our team will confirm delivery details and any additional costs before your order is finalized.

3. Delivery times
Because most of our doors, joinery and furniture are built to order, delivery times depend on the product and our current production schedule rather than a fixed number of days. We’ll confirm an estimated timeframe when your order is placed, and keep you updated if anything changes along the way.

4. Delivery costs
Delivery costs depend on the size of your order, the products involved, and your location. [Delivery pricing / free delivery threshold, if applicable] will be confirmed before you complete your order.

5. Installation
Where installation is included, our team will schedule a convenient time with you in advance. Please make sure the relevant space is accessible and ready to receive the goods (for example, finished walls and flooring, and clear access routes) by the agreed date — delays caused by the site not being ready may require rescheduling and could involve additional charges.

6. Changes and cancellations before production
Since most orders are custom-made, you’re welcome to request changes or cancel free of charge before production begins. Once production has started, changes may no longer be possible, and any deposit paid may be retained to cover costs already incurred.

7. Returns and the right of withdrawal
Under EU consumer law, online shoppers generally have the right to withdraw from a purchase within 14 days without giving a reason. This right doesn’t apply to goods made to your specifications or clearly personalized — which covers most of our doors, joinery and furniture, built to your chosen dimensions, materials and finishes. If any part of your order is eligible for withdrawal, we’ll let you know clearly at the time of purchase.

8. Damaged or faulty items
If your order arrives damaged or you believe it’s faulty, please contact us at office@adrielli.eu within [X] days of delivery, with your order number, a description of the issue and, if possible, a few photos. We’ll guide you through the next steps, in line with the statutory legal guarantee described in our Terms and Conditions.

9. Questions about your delivery
For anything related to shipping, installation or a return, reach out to us at office@adrielli.eu and our team will be happy to help.